The PetSure Whistleblower Hotline is an independent and confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports PetSure’s values and Code of Conduct.

Any breaches of the Code of Conduct, related policies, and issues that may adversely affect PetSure. This may include any criminal offence, breach of legal obligation, unsafe behaviour, harassment or bullying. (See Whistleblower Policy for full details)

PetSure is committed to high standards of conduct and ethical behaviour in its business activities, and to promote and support a culture of honest and ethical behaviour. PetSure has adopted good practice in this aspect of corporate governance and will be compliant with international and Australian corporate governance standards.

PetSure encourages honest, transparent communication so anyone can speak up if they are concerned about a matter at work. There are a number of ways PetSure people can report concerns about misconduct or wrongdoing, and we encourage doing this in the way you feel most comfortable. (You can find out more about this in the PetSure Whistleblower Policy)
PetSure has engaged an independent consultant to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial whistleblower service that enables the reporting of corrupt or improper conduct.

Stopline has people experienced in handling sensitive information from stakeholders.

Details of how you can make contact are listed on the home page of this site.

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

No. Your call to Stopline can be anonymous and the people at Stopline will not ask for any personal details. If you are happy to be identified, this information may be provided to the Disclosure Officer at PetSure. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. Some legislation (e.g. Corporations Act in Australia) will only provide legislative protection if the caller identifies themselves. Stopline can assist at the time of your contact.

PetSure is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. PetSure has appointed Stopline to enhance confidentiality and anonymity within PetSure with respect to Whistleblower procedures.

Other protection may also be available (such as protection from litigation) under the Corporations Act 2001 – see http://asic.gov.au/about-asic/asic-investigations-and-enforcement/whistleblowing/guidance-for-whistleblowers/ 

Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Whistleblower Protection Officer at PetSure. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.

A person within PetSure is responsible for ensuring that all serious complaints are handled appropriately. The Disclosure Officer is responsible for PetSure’s role in managing disclosures and being the contact point for both Stopline and the PetSure Board. That person is:

• Chief Legal Officer or Chief Risk Officer (Australia)
• President and Country Manager (The Philippines)
• Head of South Africa (South Africa), or
• a member of the PetSure Executive Leadership Team who is appointed as a Whistleblower Investigation Officer.

You can contact Stopline when you have knowledge of any fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor.

You can call Stopline on 1300 30 45 50 (in Australia) or +61 3 9811 3275 (overseas) 24 hours a day, 7 days a week.  A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST).  Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, or mail.

The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious reports occur very infrequently. Stopline focuses on the message, not the messenger. The Whistleblower Protection Officer may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.

Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, time frames that apply and the result of any investigation and action taken as that information is communicated with Stopline. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods outlined on the home page to receive feedback.

Where a person who makes a disclosure is implicated in the misconduct, PetSure will use all reasonable efforts to protect the individual from reprisals; the Whistleblower must not be disadvantage or victimised by having reported the Wrongdoing by:

• Dismissal or demotion;
• any form of bullying or harassment
• discrimination;
• current or future bias; or
• threats of any of the above.

It does not matter how a concern is raised, once it reaches the experienced people at STOPline, it is assessed by an experienced forensic investigator and the report is forwarded to the PetSure Whistleblower Disclosure officer who will also assess the disclosure and determine next steps in accordance with PetSure policies and procedures.

Each disclosure receives its own Unique Reference Number and even if the person making the disclosure prefers to remain anonymous, we encourage them to contact Stopline at regular intervals (we suggest each 2 weeks) to find out how their matter is progressing. Stopline will not divulge any information relating to a disclosure unless the person is able to provide sufficient information to identify them as the person who initially made the disclosure.

This process also assists if the PetSure investigator appointed to oversee the matter has further queries to be put to the person making the disclosure – Stopline is able to facilitate questions and answers between the investigator and the person making the disclosure while protecting anonymity.

When the investigation is concluded, Stopline will be informed about the outcome and that finding will be recorded on our system