Frequently Asked Questions
Who can make a report?
Anyone — Pet Parents, veterinary staff, or anyone who notices something that doesn’t seem right.
Can I remain anonymous?
Yes. You may report concerns without providing your details.
What happens after I submit a report?
Our investigations team reviews your submission and may contact you via the portal if more information is needed.
Why does reporting fraud matter?
By raising your concerns, you help keep premiums fair, ensuring pets retain access to insurance, and enable vets to focus on delivering high quality, compassionate care without financial constraints overshadowing clinical decisions. This protects the long-term sustainability of the industry and benefits everyone involved in a pet’s healthcare journey. It means Pet Parents can continue to afford essential treatment, and veterinary teams can recommend the right care with confidence rather than compromise.
What if I’m unsure whether something is fraud?
If in doubt, report it. Even small discrepancies can be important when viewed alongside other information. Our team will assess all reports to determine next steps.
Can I be penalised for making a report?
No. PetSure’s whistleblower framework is designed to protect individuals who raise concerns in good faith. You will not be penalised for reporting suspected fraud or misconduct. However, making a report does not protect a person from consequences if they are found to have been involved in fraudulent or improper conduct.
How quickly will my report be addressed?
Reports are reviewed as promptly as possible. The time frame for resolution depends on the complexity of the matter and the information available.